SUPPORT FOR OUR CLIENTS
Anyone can find themselves needing extra support, at any time. It might be because of illness, a disability, age, bereavement, a natural disaster, financial stress, family violence, language or literacy barriers, or simply because life has become overwhelming.
If you need additional help to deal with us, please tell us. We will work with you to find a way that suits your circumstances, and we can connect you with specialist services. You do not need to explain more than you are comfortable sharing.
Contact us: 1300 395 838 | info@regislicensing.com.au
We offer contact by phone, email, post and in writing, and we will record your preferred way of being contacted so you do not have to ask again.
Interpreter and translation services
If English is not your first language, we can arrange an interpreter at no cost to you.
TIS National (Translating and Interpreting Service) — call 131 450 and ask them to contact Regis Licensing on 1300 395 838. www.tisnational.gov.au
If you are deaf, or have hearing or speech difficulties
National Relay Service — www.accesshub.gov.auNRS Helpdesk: 1800 555 660Ask the National Relay Service to contact Regis Licensing on 1300 395 838.
Financial hardship and financial counselling
If you are having difficulty meeting a payment, contact us as early as you can. We will discuss what options may be available.
Contact us: [HARDSHIP CONTACT — name or role, phone, email]
Free, independent and confidential financial counselling is also available:
National Debt Helpline — 1800 007 007 (Monday to Friday, 9.30am to 4.30pm) www.ndh.org.au
Mob Strong Debt Help — 1800 808 488, a free legal advice service for Aboriginal and Torres Strait Islander people on money matters.
Family and domestic violence
We understand that family and domestic violence can affect insurance and financial arrangements. We will handle your information sensitively and take steps to keep your details safe.
1800RESPECT — 1800 737 732, 24 hours a day, 7 days a week www.1800respect.org.au
In an emergency, call 000.
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Mental health and wellbeing
Lifeline — 13 11 14, 24 hours a day www.lifeline.org.au
Beyond Blue — 1300 22 4636, 24 hours a day www.beyondblue.org.au
13YARN — 13 92 76, 24 hours a day, a crisis support line for Aboriginal and Torres Strait Islander people www.13yarn.org.au
Someone to act for you
You can authorise a family member, friend, carer, financial counsellor, lawyer or other representative to deal with us on your behalf. Let us know who they are and we will confirm what we need from you to put that in place.
Our commitment
Our people are trained to recognise when a client may need additional support and to respond with sensitivity, dignity, respect and compassion. Our approach to supporting clients experiencing vulnerability is set out in our Vulnerable Clients Policy, available [here / on request].